Introduction to Billing
As a Client account Administrator, you can gain an overview of your Billing information from the Dashboard. An example is provided below:
You can also open your Billing page by going toand then by selecting the option:
An example of the Billing page is provided below:
The Billing page lets you manage your billing-related information via three tabs, which allow you to move directly to that section of the form. The sections and the tabs are as follows:
1. Plan Details
- 3. Invoices
- 2. Coupons
Under Plan Details, you can view the details of your plan; this section is split into three areas: Connections, Support Plan, and
Payment Method. You can also edit or add your payment method here.
An example of this section is shown below:
There is a banner at the bottom of the Plan Details' section that shows your estimated connection cost for the current month. A link within the banner allows you to view a summary of your upcoming bill, with the prices listed to date. An example of the banner is shown below:
The Coupons section shows you if any discount coupons have been applied to your connection plan. You can remove coupons, enter coupon codes, and redeem coupons here. An example of this section is shown below:
Under your Invoices, you can see a summary of your invoices, open an invoice, and select an option that lets you pay an invoice. The invoice number, due date, amount due, and status appear against each invoice. All paid invoices have a Paid status. Unpaid invoices have an Open status. An example of the Invoices' section is shown below:
Please note, that if you have an overdue account, you will be presented with an Account Suspended pop-up when you log in - as shown below:
You can either pay your account or log out via this pop-up. Please note that if your account is suspended, the only Sitepass page you can access is the Billing Details page.