You can send a connection request to a disconnected supplier. You can find your disconnected suppliers in your Suppliers' page by using the Connection Status filter. 

Steps - Use the Connect option against a disconnected supplier

To connect a send a connection request to a disconnected supplier, please follow these steps: 

  1. Log in to Sitepass as an Administrator.

    Work Site Managers can see disconnected suppliers, but only Administrators can send a connection request to a disconnected supplier.

  2. Click on the Suppliers' option in the left index. 
  3. When the Suppliers' page opens, find disconnected suppliers by going to the Connected Status' filter drop-down and selecting Disconnected.

    To focus on only disconnected suppliers, untick the Connected and Connection Pending options in the Connected Status' filter drop-down. An example is provided below:


    To disconnect a supplier, you need to view your Suppliers' page in Grid mode.

    If you have a long list of suppliers, you can search for the one you need by using the search filters.


  4. Go to the supplier; this is the disconnected supplier that you would like to connect to. Hover over their logo.
  5. A context menu (three little dots) appears in the top right-hand corner of their logo. Click on that menu.

  6. An option to connect appears. Click on Connect to send a connection request to that supplier. An example of the connect option is provided below:


  7. A connection request confirmation appears letting you know that your request has been sent to the supplier - for example:


    Click OK to close the confirmation box.

    The supplier now has a Connection Pending status. An example is provided below:

Connecting to a supplier is not instantaneous. The supplier needs to accept your request for the connection to occur.

Congratulations! You have sent a connection request to a disconnected supplier.

More Information

For more information on connection, please see the following articles: